Guest Services Assistant (Fixed Term Contract)- Maternity Cover

Written by Human Resources on 5th June 2019. Posted in: Current vacancies

The Royal Foundation of St Katharine is a conference and retreat centre, based in Limehouse, East London.

Founded by Queen Matilda in 1147 and originally known as St Katharine’s By The Tower, it served as a medieval church, hospital, and liberty housing for the poor. In 1825 the battle to preserve St Katharine’s By the Tower was lost, the land excavated and flooded to form St Katharine’s Docks. The institution survived a move to Regent’s Park, but it was not until after WWII that it finally moved back to its spiritual home in the East End.

The Royal Foundation of St Katharine

Today we run a modern retreat and conference centre and our chapel is the centrepiece of retreat and reflection. In 2014, The Foundation hosted over 750 meetings and conferences, of which the vast majority benefitted from subsidised church and not-for-profit sector rates. Over 16,000 people also stayed overnight on a personal retreat, as part of a conference or as an alternative to a London hotel. The Foundation is currently ranked 10 out of 665 places to stay in London as part of the “speciality lodgings” category on Tripadvisor and was recently included in Alastair Sawday’s Special Places to Stay.

The Foundation is starting a new phase in its long history as it renews its commitment to Worship, Hospitality and Service. In October 2015, The Foundation opened St. Katharine’s Precinct, a community project made entirely from shipping containers and yurts which will be recycled at the end of the project. The project includes new facilities including a Wellbeing Hub, London’s first Yurt Cafe & Reflective Space and Artist Studios (in partnership with Bow Arts).

We pay all staff a minimum of the London Living Wage. The salary for this role is based on £10.55 per hour. Working shifts are between7.30 am and 10.30 pm 3out of 7 days a week. This is a part-time; fixed term contract to cover maternity leave position of 24 hours a week; with a possibility of overtime during holidays and busy period.

The main responsibilities for the role are:

  • Greet and welcome guests upon arrival.
  • Check-in guests onto the system, verifying reservation, address, and credit information.
  • Accept payment for guests’ accounts both at the time of check-in and at checkout.
  • Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints.
  • Take reservations.
  • Assist guests with luggage upon their arrival and departure.
  • Be knowledgeable and helpful about the local area, the Foundation and hotel services.
  • Handle messages, wake-up calls, mail, and faxes properly.
  • Increase revenues by offering customers upgraded packages and promoting Foundation amenities and outlets.
  • Maintain and run the reception bar and shop effectively in line with current policy.
  • Manage Bookings and communications via travel agents.
  • Check-out guests
  • Assist with the coordination of Meetings, Special Events in collaboration with relevant departments
  • Pay particular attention to the security of the building, including the precinct site and guests when working alone. Monitor the CCTV system vigilantly, and only leave the reception for a maximum of 15 minutes at a time.
  • Carry and make use of the Lone worker device when working alone.
  • Carry out laundry responsibilities where
  • Carry out and record ‘means of escape’ fire checks, and record them in the fire log book.

To apply for the role please email your CV and a cover letter, explaining why you are interested in the role, to [email protected], and [email protected]. Full job description can be found here

Please note that we will be interviewing suitable candidates before the deadline and so early application is advised. The closing date for applications is 5 July 2019.

Any offer of employment will be made subject to two references and a Basic DBS Disclosure that are considered satisfactory to RFSK.